Street Survival Guide for Victoria, BC

Call 911 For Emergencies

To access and download the fall 2018 PDF edition click here: Street Survival Guide 2018

Help Numbers

CALL 211 24/7
TEXT 211 8am-11pm
BC211.CA 24/7
TAPS:

(Together Against Poverty Society):
Income Assistance, Disability, Taxes,
Tenancy & Employment Advocacy
250-361-3521
Burnside Gorge Community Association

Family Services. 250-388-5251
Victoria Youth Empowerment Society

250-383-3514
Nurse Line

811

Emergency Shelters

Rock Bay Landing

250-383-1951
Salvation Army ARC

250-384-3396
Sandy Merriman House

250-480-1408
For women at risk/
experiencing homelessness,
including trans women, gender fluid
& non-binary people, 19+
Victoria Women’s Transition House

Crisis Line: 250-385-6611
The Cridge Transition House

24hr Line: 250-479-3963 for self-identified women

Government Phone Numbers

Ministry of Social Development & Poverty Reduction

1-866-866-0800
Residential Tenancy Branch

250-387-1602, HSRTO@gov.bc.c
Office of Carole James, MLA Victoria-Beacon Hill

250-952-4211, 1084 Fort St Mon-Thurs 10-12:30 & 1:30-4pm. Assistance with advocat- ing/liaising with provincial government agencies and replacement ID
BC Ombudsperson

250-387-5855, 2nd floor 947 Fort St
Service BC

250-387-6121, Services for social development. Mon-Fri 7:30am-5pm.
Service Canada Revenue Canada, Canada Pension Plan, Records of Employment, HST/GST etc.

1-800-622-6232, 1401 Douglas St.

CALL OR TEXT BC211 FOR HELP AND SERVICES

IF YOU ARE IN A CRISIS CALL THE CRISIS LINE:
1-888-494-3888. 24 HRS / 7 DAYS

Quick Finder

Harm Reduction Resources

Health & Dental

Pet Care

Thrift Stores

Clothing & Household Items

Senior Services

Youth Services

Counselling & Support

Legal Support

Family Services

Substance Use Services & Support

How to

How to: Access Housing

Bylaws & My Rights

Street Survival Guide Updated October 2018. Next issue scheduled for Fall 2019.

Meals

Rainbow Kitchen

500 Admirals Rd
250-384-2069
Lunch: Mon-Fri 12pm. Meals are first come, first serve. Christmas meal Monday Dec 25. Bread
Our Place

919 Pandora Ave
250-388-7112
Breakfast: Served on weekends.
Lunch: 12-1pm.
Dinner: 5-6pm.
Lunch and dinner only Sat, Sun. Stat holiday meals vary.
Mustard Seed

625 Queens Ave

Lunch: 11:30am-12:30pm. Stick around for coffee & afternoon programs.
Street Cafe: Friday from 6:30pm. Call toreserve.
Agape Dinner: Saturday from 5pm
Anawim House

973 Caledonia Ave
250-382-0283
Breakfast: Mon, Tue, Thu, Fri, Sat 10am
Lunch: Mon,Tue,Thu,Fri, Sign-up 10-11am.
Dinner: Wed & Fri, sign up by 2pm.
For people abstinent from substances.
Living Edge

950 Kings Rd
(CDI College building)
250-383-8915
Dinner: Sun 4:30pm.

Rock Bay Landing

535 Ellice St
250-383-1951
Sat & Mon 3:30pm for tickets for
Salvation Army ARC

525 Johnson St
250-384-3396
Lunch: Mon, Wed, Fri,
Sun 11:45-12:30pm.
Coffee and Donuts:
Tues 10:30am.
The Soup Kitchen

St Andrew’s, 740 View St
778-440-7687
Breakfast: Mon-Fri 8:30-10am. Open all stats except Christmas Day.
Sandy Merriman

809 Burdett Ave
250-480-1408
Lunch: Drop In Program. For selfidentified women
7 Days, 11:30-2pm.
Food Not Bombs

Centennial Square
Vegan, homecooked meal: Sun 4pm.
Peers

1-744 Fairview Rd, Esquimalt
250-382-3213
Lunch: For sex workers only,
Mon-Thur, 12:30pm.
Glad Tidings

1800 Quadra St
250-386-8521
Street Breakfast: Every 3rd Saturday of the month from 8:30-10:30am.

Up to date food information: www.victoriahomelessness.ca/food

Shelters

Youth Shelter below.

Sandy Merriman

809 Burdett Ave
250-480-1408
Bed sign up starts at 7:30am.
Beds assigned at 11:00am.
Self-identified women, 19+
Rock Bay Landing

535 Ellice St
250-383-1951
Bed sign-up until 2:45pm.
19+, pets ok.
Cool Aid Seasonal Shelter

Downtown Community Centre
755 Pandora Ave
250-383-1951
Nov – Mar 31. 10pm-6:30am.
Open nightly.

Our Place Seasonal Shelter

First Met Church
932 Balmoral Ave
250-388-7112
7:30pm – 6:30am.
Inquire at 919 Pandora front desk.
Salvation Army ARC

525 Johnson St
250-384-3396
Men Only. 19 and older.
Free dorm beds for 10 day
stay. Daily rate for dorm
beds or 550/month, includes meals.

Extreme Weather Protocol (EWP)

250-896-4012
Extreme weather response shelters. Notice of activation at service providers, social media, website or by phone.
Nov – Mar 31. (www.vewp.net)
The Cridge Transition House

250 479-3963(24/7)
A safe place for selfidentified women with or without children who are escaping violence or abuse in their homes.

24 HR Washrooms

Centennial Square

Between Pandora & Fisgard
Behind the security desk at the bottom of the parkade.

Bastion Square

On Langley St,
between Yates St &
Fort St

Rock Bay Landing

353 Ellice St
250-383-1951
Open 24hrs. Buzzed in from 9pm-7am.

Storage

Our Place

919 Pandora Ave
250-388-7112
Day Lockers, 8-3pm.
Closed stat holidays.

Rock Bay Landing

535 Ellice St
250-383-1951
Day Lockers, 7am-6pm for
non-residents.

City Centre Storage

203 – 824 Johnson St
250-384-4233
Mon-Sat 9-4pm.
Rates vary. No deposit
necessary.

Foot Care

Our Place Hygiene Area

919 Pandora Ave
250-388-7112
Phone for availability.

Glad Tidings

1800 Quadra St
250-384-7633
3rd Sat of each month.
8:30am. First come first
served.

Mustard Seed

625 Queens Ave
250-953-1575
Footcare available on
Tuesdays 9am to 2pm in the
Wellness Room.

Employment

Bridges for Women

1809 Douglas St
250-385-7410
For women leaving abusive
relationships.
Volunteer Victoria

306-620 View St
250-386-2269
Mon-Fri 8:30-4:30pm.
For volunteer work. Call for
appointment.
REES – Community Casual Labour Pool

465 Swift St
250-388-9296
Mon-Fri 9-3:30pm.
Closed Tues 12-1pm.
John Howard Society

2675 Bridge St
250-386-3428
Mon-Fri 8:30-4:00pm
Assistance to federally released inmate adults, youth, and families with program and service such as employment, housing, mentorship, restorative justice. www.jhsvic.ca

Trades Labour Corporation

2028 Douglas St
250-386-0024
Show up from 5:30-6:30am for work. Apply day before in person, bring ID
Rhino Labour

110 – 2950 Douglas St
250-381-0202
Show up Mon-Fri 5:30-6am, Sat 6:30am. Need photo ID, Steal Toed boots, proof of SIN number.Fill out application day before .
Victoria Native Friendship Centre, CEER Program

(Career, employment and education resources)
231 Regina Ave
250-384-3211
Victoria Literacy Connection

306-620 View St
250-382-6315
Mon-Thur 9-4pm, best by appointment. Child, youth & adult programs.
Labour Unlimited

1732 Douglas St
250-386-8100
Show up at or before 6am.

Work BC Employment Services Centres – GT Hiring

201-1483 Douglas St
250-388-0858
102-415 Gorge Rd East
250-388-5627
Mon-Wed 8:30-5pm. Closes at 3pm Thur and 4:30pm Fri.
Salvation Army Stan Hagen Centre

2695 Quadra St
250-386-8521
Mon-Fri 9-11:45am 1-4:15pm.
Skills and computer training.
Island Deaf & Hard of Hearing Centre

201-754 Broughton St.
250-592-8144
Employment and hearing aids services for deaf and hard of hearing seniors and adults.
Victoria Disability Resource Centre

817A Fort St
250-595-0044
Mon-Fri 9-4pm.

Laundry

Rock Bay Landing

535 Ellice St
250-383-1951
7 days, 6:30am-3:30pm.
Call same day to sign up.

Anawim House

973 Caledonia Ave
250-382-0283
Mon, Tue, Thu, Fri 10-3pm.,
Wed. 1-4, Sat 10-2. Adults only: men and women abstinent from substances.

Sandy Merriman

809 Burdett Ave
250-480-1408
7 days, Drop-in 11:30-2pm for non-residents.
Self-identified women.

Hair Cuts

Our Place

919 Pandora Ave
250-388-7112
Hours change, call 250-385-2454 to enquire

Mustard Seed

625 Queens Ave
250-953-1575
Mon, Wed, Thur 10-2pm.

Free Phone

Rock Bay Landing

535 Ellice St
250-383-1951
7am-6pm front desk.
Pacifica DOS Office

826 Cormorant St
250-356-2555
Mon, Tues, Thur, Fri 8:30-4:30pm, closed 12pm-1pm.
Wed 1-4:30pm (Open all day on cheque issue day)

Sandy Merriman

809 Burdett Ave
250-480-1408
Drop-In: 11:30am-2pm for non-residents.
Self-identified women.
Quadra Village Community Centre

901 Kings Rd
250-388-7696
Mon-Thursday 9-4pm &
Friday 9-2pm.

REES

465 Swift St
250-595-8619
Mon-Fri 9-3:30pm.
Closed Tues 12-1pm.
Bay Centre

Lower floor
25 cents.

Food Banks

St Vincent De Paul

828 View St
250-382-0712
Mon-Fri 8:30-4pm. Closed
from 12pm-1pm.
Salvation Army Stan Hagen Centre

2695 Quadra St
250-386-8521
Mon-Fri 9-11:45am &
1-4:15pm.Emergency hamper
3x per year

St John the Divine

1611 Quadra St
250-383-7169
Tues & Fri 10-noon.
Closed the week after cheque issue – 1 per month.
Living Edge

901 Kings Rd
250-383-8915
Tues, Thur 10:30am until gone. Arrive Early. Out of Quadra Village Community Centre.

Mustard Seed

625 Queens Ave
250-953-1575 ext 116
Mon-Fri 9am-2pm. Last person seen at 1:45pm. Walk in or by appointment. ID required. First and second Friday of the month 3-6pm by appointment only.

Computer & Internet

Our Place Computer Room

919 Pandora Ave
250-388-7112
7am-8pm. Opening hours depend on stat holidays.
Work BC Employment Service Centres – GT Hiring

Registration required.
Intended for job search
activities.
201-1483 Douglas St
250-388-0858
102-415 Gorge Rd East
250-388-5627
Mon-Wed 8:30-5pm.
Closes at 3pm Thur and 4:30pm Fri.

Greater Victoria Public Library

735 Broughton St
250-940-GVPL (4875)
Mon, Fri, Sat 9-6pm.
Tues-Thur 9-9pm.
Can get a library card to access the internet and borrow 2 items
Victoria Disability Resource Centre

817A Fort St
250-595-0044
Mon-Fri 9-4pm.
Rock Bay Computer Room

535 Ellice St
250-383-1951
Daily, variable hours.

Downtown Community Centre

755 Pandora Ave
250-383-0076
Mon-Fri 8:30-11:30pm & 1:00-4:00pm. Not open Mondays and Wednesdays.
Quadra Village Community Centre

901 Kings Rd
250-388-7696
Mon-Fri 9-3:30pm, closed Fri 1:30pm. Internet, wifi, fax and photo copy/scans, 2 computers with internet.
REES

465 Swift St
250-595-8619
Mon-Fri 9-3:30pm.
Closed Tues 12-1pm.

Showers

Anawim House

973 Caledonia Ave
250-382-0283
Mon, Tue, Thu, Fri 10-3pm., Wed. 1-4, Sat 10-2; adults only, men and women.
For people abstinent from substances.
Our Place

919 Pandora Ave
250-388-7112
8-3pm. Hours vary on stat holidays

Sandy Merriman

809 Burdett Ave
250-480-1408
7 Days, Drop-In: 11:30-2:00pm.
All other times for residents only.
Rock Bay Hygiene Area

535 Ellice St
250-383-1951
Daily, variable hours.

Harm Reduction Resources

AIDS Vancouver Island – AVI

3rd Floor, 713 Johnson St
250-889-0268: Daily 3-10pm.
Mobile: 250-896-AVIX (2849)
Wed-Fri 12-4pm.Naloxone, overdose prevention, safer drug use supplies, safer sex supplies, peer support, nursing care, harm reduction counselling, and referrals.
AVI Westshore Health Centre

#111-2787 Jacklin Road, Langford
250-940-3605. Tues & Thurs 9:30am-4:00pm opioid substitution services (methadone and suboxone) in a low barrier setting.
PACIFICA DOS

826 Cormorant St
250-356-2555
Mon, Tues, Thur, Fri 8:30-12 & 1-4:30pm. Wed 1-4:30pm.
Cool Aid Pharmacy

713 Johnson St
250-385-1466
Mon-Tues 9-6pm. Wed-Thur 9-8pm.
Fri 9-3pm. Sat 10-2pm.
Sobering & Assessment Centre

1125 Pembroke St
250-213-4444
Open 24/7.

SOLID

857 Caledonia Ave
250-298-9497
Mon-Fri 1-3pm. Peer support and safer substance use information.

Outreach Downtown:

Every morning 7:30-9:30am. Tues-Sat 5:30- 7:30pm.

Women’s Night:

6-8pm, last Mon of the month.

Indigenous Women’s Action Group:

Every Tues 3-4pm.

Women’s HepC Group:

Every Thursday 11am – noon. Open to all people who use(d) illicit drugs.

Naloxone Training (drop-in):

Wednesday 1-3pm
Peers

Night Outreach:

Government and Discovery, and on Rock Bay Ave
250-744-0171
Nightly 7pm-11pm.

Drop-In Centre:

1-744 Fairview Rd
250-388-5325 ext 100
Mon-Thur 11-2:30pm

Health & Dental

Please call to confirm hours

Health

Cool Aid Community Health Clinic

713 Johnson St
250-385-1466
Mon & Tues 9-6pm. Wed & Thur 9-8pm. Fri 9-3pm. Sat 10-2pm. Same day booking for patients only.
Our Place

919 Pandora Ave
250-388-7112
St. John Ambulance:
Tues 10-12pm. Minor injuries to seriously infected wounds.
Community Acupuncture Clinic: Fri 1:30-2:30pm
Yates St Walk-In Clinic

105-911 Yates St
250-388-3080
Mon-Thur 8:30-8pm. Fri 8:30-7pm.Sat 9-3pm. Sun 10-4pm.

Rock Bay Landing

535 Ellice St
250-383-1951
Nurses: Wed 10-11:30am.
Dr. Price: Mon 8:30-12pm.
Burnside Walk-In Clinic

101 Burnside Rd
250-381-4353
Mon-Thur 7:30am-9pm. Fri 7:30-6pm. Sat & Sun 9-6pm.
Island Health Street Nurse

Monday – Friday 1-4pm. For service outside these hours please call 250-361-7056.
Peers

1-744 Fairview Rd

Drop-In Wellness Clinic:

250-388-5325 ext 100
Bi-weekly Mon-Thur 11- 2:30pm.

Health Support and Outreach:

250-744-7690
Help getting tested for, and manage, STIs. For former and current sex workers

STI Clinic

1947 Cook St
250-388-2225
Free STI testing. Mon 10-2pm. Tues & Thur 1-4pm.
By appointment.
Island Deaf + Hard of Hearing Centre

#201-754 Broughton St.
250-592-8144
Employment and hearing aids services for deaf and hard of hearing seniors and adults.

Dental

Cool Aid Dental Clinic

713 Johnson St
250-383-5957
Mon-Thurs 9-4pm – closed 1-2pm. Friday 8:30 – 3:00, closed 12:30 – 1:00 Call to make appointment
Pandora Dental Group

1035 Pandora Ave
250-385-0311
Call to make appointment.

Pet Care

Our Place

919 Pandora Ave
250-388-7112
2nd Thursday of the month 8-3pm

Salvation Army – Stan Hagen

2695 Quadra St
250-386-8521 Pet food available.

Dog and cat food occassionally available at food banks and emergency shelters, ask the staff.

Thrift Stores

Value Village

1810 Store St
250-380-9422
Beacon Community Services

2676 Quadra St
250-479-8849
715 Pandora Ave
250-388-3500

WIN Store

795 Pandora Ave
250-480-4006
Salvation Army

525 Johnson St
250- 384-3755
2-990 Hillside Ave
250-380-7717

St Vincent De Paul

833 Yates St
250-382-3213
Bibles for Missions

2520 Government St
250-361-9398

Clothing & Household Items

Mustard Seed 625 Queens Ave

625 Queens Ave
250-953-1575
Clothing boutique open Mon-Fri 9-11:30am & 12:30- 2pm
Our Place

919 Pandora Ave
250-388-7112
8-3pm.
Quadra Village Community Centre

901 Kings Rd
250-388-7696
Clothing Room: Mon-Thurs 9-12 & 1-3pm. Friday 9-1:30pm.

Rock Bay Landing
Clothing Room

535 Ellice St
250-383-1951
Daily, variable hours.
St Vincent de Paul

828 View St
250-382-0712
Mon-Fri 8:30-4pm. Closed from noon-1pm. Vouchers available.
Salvation Army
Stan Hagen Centre

2695 Quadra St
250-386-8521
Mon-Fri 9-11:45am, 1-4:15pm.
Emergency clothing voucher once a year & emergency household voucher once a year.

Free books available at:
Mustard Seed, Our Place Computer Room, Rock Bay Landing & Salvation Army.

Senior Services

James Bay New Horizons

234 Menzies St
250-386-3035
Mon – Friday: 9-4pm. Saturday 9-12pm.
Quadra Village
Community Centre

901 Kings Rd
250-388-7696
Senior Entitlement Service
Mon, Weds and Thurs 9-3pm
Island Deaf & Hard of Hearing Centre

#201-754 Broughton St
250-592-8144
Employment and hearing aids services for deaf and hard of hearing seniors and adults.

Silver Threads
Saanich

286 Hampton Rd
250-382-3151
Mon-Fri 8:30-4pm & Lunch 11am-1:30pm. Saturday 9-12pm with coffee service. Seniors activities and counseling.
Victoria

2340 Richmond Rd
250-388-4268
Mon-Fri 8:30-4pm.
Seniors activities and counseling.
CRISIS LINE
1-888-494-3888

Youth Services

HOUSING & SHELTER
Out of the Rain
Youth Shelter

Changing locations.
250-415-3856
Youth 15-25. Oct 15 to Apr 15. 9pm-8am. Pets allowed. www.outoftherainvictoria.ca
Kiwanis Emergency Youth Shelter

2117 Vancouver St
250-386-8282
Youth 13-18. Counsellors, meals, laundry and hygiene supplies. Youth and family mediation available. Open 24/7.
Threshold Youth Housing

Call 250-383-8830 or visit:
www.thresholdhousing.ca
Youth 16-22.
SUBSTANCE USE SERVICES
Beacon of Hope House

525 Johnson St
250-381-9474: Referrals and clinical counsellor.Operated by Salvation Army ARC. Male youth aged 13-18. 3 month addiction recovery and treatment residental program.
Umbrella Society

901 Kings Rd
250-380-0595
Mon-Fri 8:30-4:30pm.
Addiction and mental health.
HEALTH
Victoria Youth Clinic

818 Douglas St. (3rd Floor) Outreach: 250-818-0897
250-383-3552 .
Mon-Thur 11-5pm. Primary health care, mental health and substance use, counseling support/care, lab and outreach services. Youth 12-24. No CareCard needed.
www.victoriayouthclinic.ca

SUPPORT
Victoria Youth Empowerment Society

533 Yates St
250-383-3514
Youth 13-19.
Daytime Drop-in: 9-5pm. Showers, laundry, clothing and internet. Access to youth detox, outreach team, mental health liaison counselor, life skills and independent living program.
Alliance Club: drop-in Mon-Thur 12:30pm-7:30pm with dinner served & Friday 12:30-2:30pm.
Burnside Gorge Community Association

471 Cecelia Rd
Family services: 250-388-5251
Sanctuary Youth Drop-In

767 Humboldt St (church basement)
250-385-6255
For youth under 22 (we check for ID). Friday, Saturday, Sunday 3pm-6pm.
Warm meals, showers, laundry and more. www.sanctuaryyouth.ca
Boys and Girls Club

301-1195 Esquimalt Rd
250-384-9133
Mon-Thur 8:30-4:30pm. Fri 8:30-1pm.
Victoria Native
Friendship Centre

231 Regina Ave
250-384-3211
Youth Drop-In.
Mon-Thur 4-8pm. Fri 2-8pm.
Youth support workers, youth addictions and youth and family counselors available.
24/7 CRISIS LINE

1-888-494-3888

Click here to add your own text

Counselling & Support

Victoria Sexual Assault Centre

201-3060 Cedar Hill Rd.
250-383-5545
Mon-Fri 9-5pm. Closed all stat holidays. Crisis Line: 250-383-3232
Crisis Line for people of all genders.
Peers

1-744 Fairview Rd. 250-388-5325
Drop In Centre: Mon-Thur 11-2:30pm. Provides daily lunch, educational workshops, recreational and social activities, access
to harm reduction supplies, support staff, computers and household and clothing items.
Men’s Trauma Centre

102-1022 Pandora Ave.
250-381-6367
Mon-Fri 9-4pm. For men suffering from
the effects of trauma. Victim services and counselling.
Society of Living Illicit Drug Users (SOLID)

857 Caledonia Ave.
250-298-9497
Peer Support office hours: Mon-Fri 3pm support groups, referrals and information.
Island Community Mental Health

125 Skinner St.
250-389-1211
Mon-Fri 9am-4:pm. Support & Employment Services.
Our Place

919 Pandora Ave
250-388-7112 or 250-385-2454: drop-in direct line.
Umbrella Society

901 Kings Rd.
250-380-0595
Mon-Fri 8:30-4:30pm. Two supportive recovery Houses; Foundation House for men and Hudson House for women.
Call or text.

Greater Victoria Police Victim Services

250-995-7351 for referral.
Mon-Fri 9-5pm.
BC Schizophrenia Society, Victoria

941 Kings Rd.
250-384-4225
Mon-Fri 9-4pm.
Client and Family Services. Peer support services, support for individuals with any mental health diagnosis and those with no diagnosis.
Citizens Counseling

817A Fort St.
250-595-0044
Mon-Fri 9-4pm. Support for people living with disabilities.
Vancouver Island Persons Living with HIV/AIDS

101-1139 Yates St.
250-382-7927 Mon-Thur 11-4pm. Fri 11-3pm. Peer navigation, support and treatment information by and for people living with HIV/AIDS and HepC.
La Société francophone

#2 -1218 Langely Street.
250-388-7350
Lun-Jeud 8:30 à 17, Ven 8:30 à 16.
Salvation Army-Stan Hagen Centre

2695 Quadra St.
250-386-8521 Counselling free or by donation.
Sandy Merriman House

809 Burdett Ave.
250-480-1408 Support attending appointments & helping to find a doctor. Call/drop in to make an appointment

Legal Support

Law Centre

225-850 Burdett Ave
250-385-1221
Mon-Fri 9-noon, and 1-3:30pm
Free legal advice. Small cases, criminal, civil, and family law.
Legal Aid

218-852 Fort St
250-388-4516
Family and criminal cases only. Apply in person.
TAPS

302-895 Fort St *changing locations
250-361-3521
Mon 1-4:30pm, Tues-Thur 9:30-noon &
1-4:30pm, Fri 1-4pm.
Income Assistance, Disability, Tenancy
& Employment Advocacy.
Justice Access Centre

225-850 Burdett Ave
Mon, Tues, Wed, Fri 8-5:30pm.
& Thur 8-6:30pm.
Family law issues. Counselors, information, mediation, children and spousal support.

FREE LEGAL CLINICS
Rock Bay Landing

535 Ellice St
250-383-1951
Ask CSWs for support in booking.
Mon-Fri 8-7pm. Sat 7-5pm.
Office of Carole James

1084 Fort St
MLA Victoria, Beacon Hill
250-952-4211
Mon-Thurs 10-12:30 & 1:30-4pm.
Quadra Village Community Centre

901 Kings Rd
250-388-7696
Wed 2-3pm. Call for appointment. 15 mins each appointment.
Action Committee for People with Disability Centre (ACPD)

948 View St
250-3883-4105
Assistance w/applications, & appeals for Persons With Disabilities, Canada Pension Plan, & Canada Pension Plan Disability Benefits, OAS/GIS, SAFER, BC Housing & Subsidized Housing, Residential Tenancy, Pro-Bono Law Clinic, Human Rights, Advocacy. Call or drop-in.

CALL OR TEXT BC211 FOR HELP AND SERVICES

24/7 CRISIS LINE:1-888-494-3888 for emotional support, including suicide and mental health issues.

Family Services

Victoria Native Friendship Centre

231 Regina Ave
250-384-3211
Family Programs. Intakes Mon-Fri 9-10:45am & 2:30-3:45pm. Community lunch on Fri 12-1pm.
Burnside Gorge Community Association

471 Cecelia Rd
250-388-5251
Mon-Fri 9-4:30pm. Family Dinners on Thur 5pm.
1Up Victoria Single Parent Resource Centre

602 Gorge Rd East
250-385-1114
Mon, Tues, Thur, Fri 9-4pm. Wed 12-7pm.
Family Services of Greater Victoria

1004 North Park
250-386-4331
1-877-386-4333
Tues & Wed: 8:30-5pm, Thurs & Fri: 8:30-4pm. Families dealing with divorce or separation.
The Cridge Centre for the Family

1307 Hillside Ave
Line: 250 384 8058. Provides a wide-range
of services to families, including outreach services for young parents & women fleeing violence.

Surrounded by Cedar

211-1497 Admirals Rd
250-383-2990
Toll-free 1-855-383-2990
Aboriginal Youth and Family Services.
Young Parent Support Network

Saanich Neighbourhood Place, 3100 Tillicum Rd
250-384-0552
For pregnant and parenting young parents ages 13-29. Call first to see if they are on site.
Salvation Army Stan Hagen Centre for the Family

2695 Quadra St
250-386-8521
Mon-Fri 9-11:45am,
1-4:15pm.Counseling, emergency assistance, Christmas assistance.
Quadra Village Community Centre

901 Kings Rd
250-388-7696
Mon – Thurs 9-4pm & Fri 9-2pm.
Victoria Women’s Transition House

3060 Cedar Hill Rd. #100: 9-5pm.
24/7 Crisis Line: 250-385-6611
General: 250-592-2927 For self-identified women fleeing abuse.

Umbrella Society

901 Kings Rd
Call or Text:
250-380-0595
Mon-Fri 8:30-4:30pm.
Greater Victoria Housing Society

2326 Government St
250-384-3434
Mon-Fri 8:30-4:30pm. Housing for low income working families.
Esquimalt Teen Centre

527 Fraser St
250 412 8523
Free After-School Drop-In (Grades 6-8): Tues & Thur 3-5pm. Youth 13-18: Thur-Sat 7pm-10pm.
Her Way Home

211-547 Michigan St
250-519-3681
For pregnant and early parenting women (baby under 6 months) impacted by substance use.
Mustard Seed-Family Centre

3060 Cedar Hill Rd. #100: 9-5pm.
Contact Mustard Seed Guest Services or call Family Centre at 250-220-6992. Parenting workshops, one to one supprt, community referrals, skill development opportunities. Family dinners 2nd Sun every month @5pm. Parents must be accompanied by children.

CRISIS LINE : 1-888-494-3888

Substance Use Services & Support

Island Health Withdrawal Management Services:

1125 Pembroke St
250-213-4441. 24hr walk-in.
Sobering & Assessment Centre: Shelter and assessment of inebriated clients, less than 24 hours.
Recovery Addictions Support (RAS): 7 day a week program for clients new to recovery. psychoeducational groups
Detox: Short-term for acute medical withdrawal, 10 days. 250-213-4444 or by community referral
Stabilization: Longer term 7-30 days. 250-213-4444, or by community referral.
Narcotics Anonymous

24 Hr Helpline: 250-383-3553
www.svina.ca

Alcoholics Anonymous
Central Office

24 Hr Hotline: 250-383-7744
Office number answered Mon-Fri 9-5pm: 250-383-0415. www.aavictoria.ca
Drug & Alcohol Counselor
Cool Aid Clinic

713 Johnson St
Call 250-385-1466 to make appointment.
Addictions Outpatient Treatment

2nd floor-1250 Quadra St
250-519-3544 Substance use services 250-213-4444. Intake Mon-Fri 9-4pm at 1119 Pembroke St. Walk-in, self referral.

Salvation Army Addictions Rehabilitation Centre

525 Johnson St
250-384-3396
Mon-Fri 8:30-4:30pm. See case workers for in house support and referrals.
LifeRing

250-920-2095
www.liferingcanada.org
Umbrella Society

901 Kings Rd
250-380-0595
Mon-Fri 8:30-4:30pm.
Referrals to Detox, Stabilization and Treatment available at Our Place, Cool Aid Clinic, Mustard Seed, AVI, Sandy Merriman, Peers and Rock Bay Landing and Addiction Outpatient Treatment Clinic

ID Replacement

Rock Bay Landing CSWs

535 Ellice St
Mon-Fri 8am-7pm. Sat 7am-5pm.
Drop-in service, sign up and wait.

Service Canada

1401 Douglas St
Mon-Fri 8:30-4pm.
For proof of SIN, ID will be required: www.canada. ca/en/employment-social-development/services/sin/before-applying.html.

Salvation Army ARC-Case Workers

525 Johnson St
Mon-Fri 8:30-4:30pm.
Will refer elsewhere.

How To:

APPLY FOR INCOME ASSISTANCE

Rock Bay Landing CSWs

535 Ellice St
Mon-Fri 8am-7pm. Sat 7am-5pm.
Drop-in service, sign up and wait.
Our Place Outreach Staff

919 Pandora Ave
250-388-7112
9:30 – 11:30am & 1pm – 4pm.
APPLY FOR DISABILITY
OR PPMB DESIGNATION

TAPS

302 – 895 Fort St
250-361-3521
Mon 1-4:30pm.
Tues-Thur 9:30-12,
1-4:30pm. Fri 1-4pm.
REES

465 Swift St
250 595 8619.
Call to double check waiting list.
Action Committee for People with Disabilities

948 View St
250-383-4105
Assistance w/applications, & appeals for Persons With Disabilities
Victoria Disability Resource Centre

817A Fort St
250-595-0044
Mon-Fri 9-4pm.

PWD/DISABILITY ENTITLEMENTS

Province-wide bus pass, dental, camping in provincial parks, fishing licenses, Ferry 50% off. Bus Pass Program: 1-866-866-0800,
press 4, then press 3. An annual transportation allowance in lieu of a bus pass is available.
APPLY FOR DISABILITY
OR PPMB DESIGNATION

TAPS

302 – 895 Fort St
First come, first serve. Thur 9-11am, 1-4pm.
St Vincent de Paul, Social Concern Office

828 View St
250-382-0712
Available at limited times of the year.
GET A LIBRARY CARD

Central Library

735 Broughton St
250-940-4875
www.gvpl.ca
Mon, Fri, Sat 9-6pm. Tues-Thur 9-9pm.
In person – bring ID and proof of address (can get card and access internet to borrow 2 items). Sign up online for temporary account until proof of residency to show GVPL branch.

GET A LIFE PASS APPLICATION
(FOR ANY REGIONAL REC CENTRE)

Rock Bay Landing Front Desk

535 Ellice St
250-383-1951
Our Place Outreach

919 Pandora Ave
250-388-7112
9:30 – 11:30am & 1pm – 4pm.
GET A YMCA PASS

YMCA-YWCA of Greater Victoria

851 Broughton St
250-386-7511 Membership Assistance: Requires ID, proof of income & fill out a form for membership.
GET ACTIVE

Every Step Counts Running & Walking Group

755 Pandora Ave
Every Step Counts: Running and Walking Group: Tues & Thur 3-4:30pm. Wed & Fri 3:30-5pm.
FILE A COMPLAINT

BC Ombudsperson

2nd Floor 947 Fort St.
250-387-5855 or toll free: 1-800-567-3247
Mon-Fri 8:30-4:30pm Investigate complaint

How to: Access Housing

Pacifica Housing DOS Office

826 Cormorant St
250-356-2555
Mon, Tues, Thur, Fri
8:30am-4:30pm (closed 12-1pm). Wed 1-4:30pm. (Open all day on cheque issue day).
Our Place Outreach Staff

919 Pandora Ave
250-388-7112
9am-11:30am 1pm-4pm
BC Housing Registry

201-3440 Douglas St
Mon-Fri 8:30-4:30pm.
SAFER

Shelter Aid for Elderly Renters
1-800-257-7756
BC housing subsidy for working poor families.
RAP

Rental Assistance Program
1-800-257-7756
BC Housing Subsidy for working poor families.

Greater Victoria Housing Society

2326 Government St
250-384-3434
Mon-Fri 8:30-4:30pm. Housing for low income seniors, families, and individuals with disabilities.
M’akola Housing Societies

#18-554 Goldstream Ave
250-384-1423 Aboriginal Family Housing. Application available online: www.makola.bc.ca
Fill out application prior to accessing services.
Rock Bay Landing

535 Ellice St
250-383-1951
Client Service Workers. Market housing search help. Mon-Fri 8-7pm. Sat 7-5pm.
Victoria Native Friendship Centre

231 Regina Ave
250-384-3211 Housing Outreach for Aboriginal youth, singles and families, housing referrals

Salvation Army ARC

525 Johnson St
250-384-3396 Transitional housing, men 19 years and older only.
Island Community Mental Health

125 Skinner St
250-389-1211
Mon-Fri 9am-4pm
Sandy Merriman House

809 Burdett Ave
250-480-1408
Client Service Worker helps with looking for housing.

FAMILY HOUSING (ABOVE)

YOUTH HOUSING (ABOVE)

Centralized Access to Supportive Housing (CASH)

Referrals: Pacifica DOS, Rock Bay, Friendship Centre, Salvation Army, AVI, REES, Peers, Sandy Merriman and some Island Health facilities.

Eviction and Tenancy Rights

If you are facing eviction find out about the Homelessness Prevention Fund at: www.victoriahomelessness.ca>Get Informed>Housing>HPS

If you have a tenancy issue go to TAPS for Tenant Advocacy:

302 – 895 Fort St
Mon 1-4:30pm. Tues-Thur 9:30-12pm, 1-4:30pm. Fri 1-4pm.

Or call the Residential Tenancy Branch, at 250-387-1602

Bylaws that affect you

Streets and Traffic Bylaw

No camping or erecting structures on boulevards or medians at any time.
Cannot sit, kneel, squat, panhandle, or lie on a sidewalk in a manner that obstructs pedestrians, at any time.
Cannot obstruct a sidewalk at any time with your personal property (chattels).
Cannot obstruct sidewalks between 8am and 9pm in the downtown area for any reason (if panhandling downtown, you must be standing, or seated on an existing bench etc. on the sidewalk).
If panhandling, you cannot ask passersby more than once for money.
Cannot panhandle in groups of more than 2 persons.
Cannot solicit within 6 metres of a bank entrance, bank machine or parking ticket dispensing machine.
Cannot solicit from persons in passing motor vehicles.

Parks Regulation Bylaw

If you are homeless you can camp and erect a structure in a park from 8pm-7am during daylight savings, from 7pm-7am during the winter.
You cannot camp in environmentally sensitive areas, and no fires in parks unless in officially designated fire pits. Campers must use washroom facilities in parks.
Park offices for the City are in Beacon Hill Park, off Cook St in Park’s Yard
Cannot bring excess belongings into a park, only basic personal effects.
The city will remove any unattended belongings, at any time of day or night, which will be impounded and held for a limited duration (around 30 days).

Please call 250-361-0215 to inquire about belongings that have been removed or to ask other bylaw questions.

My Rights

I can refuse to talk to police or answer their questions, unless I am in a bar or a cinema, driving a car, or they say I broke the law. In those cases I must give my name, birthdate and address, or show my ID, but I do not have to say anymore.
I can say “NO” if the police ask to search me or my things. Saying “NO” does not mean I have something to hide.
I can leave unless I am being detained or arrested.
If I am being detained or arrested, I have a right to know why, and a right to speak privately to a lawyer – without delay – even if I can’t afford to pay.
I can only be strip-searched in private and by officers of the same sex.
I have a right to know a police officer’s name and badge number.
I can report a police officer who abuses me, swears at me, or violates my rights.

In Crisis?:

If you require urgent emotional support, including having thoughts of suicide and other mental health issues, please call Vancouver Island Crisis Line: 1-888-494-3888.

Youth (under 25 years of age) may access youthspace.ca for online emotional support.

For other resources, including shelter availability, visit bc211.ca

Call 911 For Emergencies

To access and download the fall 2018 PDF edition click here: Street Survival Guide 2018

Help Numbers

CALL 211 24/7

TEXT 211 8am-11pm

BC211.CA 24/7

TAPS:

Burnside Gorge Community Association

Victoria Youth Empowerment Society

Nurse Line

Emergency Shelters

Rock Bay Landing

Salvation Army ARC

Sandy Merriman House

Victoria Women’s Transition House

The Cridge Transition House

Government Phone Numbers

Ministry of Social Development & Poverty Reduction

Residential Tenancy Branch

Office of Carole James, MLA Victoria-Beacon Hill

BC Ombudsperson

Service BC

Service Canada Revenue Canada, Canada Pension Plan, Records of Employment, HST/GST etc.

Quick Finder

Meals

Rainbow Kitchen

Our Place

Mustard Seed

Anawim House

Living Edge

Rock Bay Landing

Salvation Army ARC

The Soup Kitchen

Sandy Merriman

Food Not Bombs

Peers

Glad Tidings

Shelters

Sandy Merriman

Rock Bay Landing

Cool Aid Seasonal Shelter

Our Place Seasonal Shelter

Salvation Army ARC

Extreme Weather Protocol (EWP)

The Cridge Transition House

24 HR Washrooms

Centennial Square

Bastion Square

Rock Bay Landing

Storage

Our Place

Rock Bay Landing

City Centre Storage

Foot Care

Our Place Hygiene Area

Glad Tidings

Mustard Seed

Employment

Bridges for Women

Volunteer Victoria

REES – Community Casual Labour Pool

John Howard Society

Trades Labour Corporation

Rhino Labour

Victoria Native Friendship Centre, CEER Program

Victoria Literacy Connection

Labour Unlimited

Work BC Employment Services Centres – GT Hiring

Salvation Army Stan Hagen Centre

Island Deaf & Hard of Hearing Centre

Victoria Disability Resource Centre

Laundry

Rock Bay Landing

Anawim House

Sandy Merriman

Hair Cuts

Our Place

Mustard Seed

Free Phone

Rock Bay Landing