Call 911 For Emergencies

To access and download the fall 2018 PDF edition click here: Street Survival Guide 2018

Help Numbers

  • CALL 211 24/7

  • TEXT 211 8am-11pm

  • BC211.CA 24/7

  • TAPS:

    (Together Against Poverty Society):
    Income Assistance, Disability, Taxes,
    Tenancy & Employment Advocacy
    250-361-3521

  • Burnside Gorge Community Association

    Family Services. 250-388-5251

  • Victoria Youth Empowerment Society

    250-383-3514

  • Nurse Line

    811

Emergency Shelters

  • Rock Bay Landing

    250-383-1951

  • Salvation Army ARC

    250-384-3396

  • Sandy Merriman House

    250-480-1408 
    For women at risk/
    experiencing homelessness,
    including trans women, gender fluid
    & non-binary people, 19+

  • Victoria Women’s Transition House

    Crisis Line: 250-385-6611

  • The Cridge Transition House

    24hr Line: 250-479-3963 for self-identified women

Government Phone Numbers

  • Ministry of Social Development & Poverty Reduction

    1-866-866-0800

  • Residential Tenancy Branch

    250-387-1602, HSRTO@gov.bc.c

  • Office of Carole James, MLA Victoria-Beacon Hill

    250-952-4211, 1084 Fort St Mon-Thurs 10-12:30 & 1:30-4pm. Assistance with advocat- ing/liaising with provincial government agencies and replacement ID

  • BC Ombudsperson

    250-387-5855, 2nd floor 947 Fort St

  • Service BC

    250-387-6121, Services for social development. Mon-Fri 7:30am-5pm.

  • Service Canada Revenue Canada, Canada Pension Plan, Records of Employment, HST/GST etc.

    1-800-622-6232, 1401 Douglas St.

CALL OR TEXT BC211 FOR HELP AND SERVICES

IF YOU ARE IN A CRISIS CALL THE CRISIS LINE:
1-888-494-3888. 24 HRS / 7 DAYS

Reach out, you’re not alone.

Meals

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  • Rainbow Kitchen

    500 Admirals Rd
    250-384-2069
    Meals are M-F first come, first serve. Christmas meal Dec 25.
    Bread and produce based on availability

  • Our Place

    919 Pandora Ave
    250-388-7112
    Breakfast: 7-8am Lunch: 12-1pm
    Dinner: 5-6pm. 7 days a week
    Stat holiday meals vary

  • Mustard Seed

    625 Queens Ave
    250-953-1575
    Lunch: Mon-Fri 11:30am-12:30pm
    Coffee & afternoon programs.
    Street Cafe: Fri 6:30pm call to reserve.
    Agape Dinner: Sat 5pm, no reservation.
    Family Dinner 2nd & 3rd Sun of each month. Call to confirm attendance 250-220-6992

  • Anawim House

    973 Caledonia Ave
    250-382-0283
    Breakfast: Mon, Tue, Thu, Fri, Sat 10am
    Lunch: Mon,Tue,Thu,Fri, Sign-up 10-11am.
    Dinner: Wed & Fri, sign up by 2pm.
    For people abstinent from substances.

  • Living Edge

    950 Kings Rd
    (CDI College building)
    250-383-8915
    950 Kings Rd (CDI College)
    Dinner: Sun 4:30pm
    www.livingedge.ngo

  • Food Not Bombs

    950 Kings Rd
    Centennial Square, Sun 4pm
    Vegan, home cooked meal

  • Rock Bay Landing

    535 Ellice St
    250-383-1951
    Sat & Mon 3:30pm tickets for non-residents. 50 tickets only

  • Salvation Army ARC

    525 Johnson St
    250-384-3396
    Lunch: Mon Wed Fri: 11:45-12:30pm
    Coffee and Donuts: Tues 10:30am

  • The Soup Kitchen

    St Andrew’s, 740 View St
    778-440-7687
    Breakfast: Mon-Fri 8:30-10am. Open all stats except Christmas Day.

  • Sandy Merriman

    809 Burdett Ave
    250-480-1408
    Lunch: Drop In Program/7 Days, 11:30-2pm. For women at risk/
    experiencing homelessness, including trans women, gender fluid & non-binary people

  • Peers

    1-744 Fairview Rd, Esquimalt
    250-382-3213
    Lunch: For current and former sex workers only, Mon-Thur 12:30pm

  • Saturday Street Breakfast:

    1st Sat: Our Place 919 Pandora 8:30am
    2nd Sat: St Andrew’s Kirk Hall, 680 Courtenay St 8:15am
    3rd Sat: Glad Tidings, 1800 Quadra St, 250-384-7633 8:30-10:30am
    4th Sat: Our Place, 919 Pandora 8:30am
    5th Sat: Our Place, 919 Pandora 8:15am

Up to date food information: https://victoriahomelessness.ca/events/

Shelters

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Seasonal and Youth Shelters below.

  • Rock Bay Landing

    535 Ellice St
    250-383-1951
    Bed sign-up until 2:45pm.
    19+ pets ok.

  • Salvation Army ARC

    525 Johnson St
    250-384-3396
    Men Only. 19+ Free dorm beds for 10 day stay. Daily rate for dorm
    beds or 550/month, includes meals.

  • The Arbutus

    2916 Douglas St (around back)
    250-360-0093
    24 /7 Co-ed and women’s only
    (trans* inclusive) Pets allowed

  • Sandy Merriman

    809 Burdett Ave
    250-480-1408
    Bed sign up starts at 7:30am. Beds assigned at 2:00pm. For women at risk/experiencing homelessness, including trans women, gender fluid & non-binary people, 19+

  • The Cridge Transition House

    250 479-3963(24/7)
    A safe place for self-identified women with or without children who are escaping violence or abuse in their homes.

Seasonal Shelters

  • Our Place Seasonal Shelter

    First Met United Church,
    932 Balmoral Ave
    250-388-7112
    7:30pm-6:30am
    Inquire at 919 Pandora front desk

  • Cool Aid Temporary Shelter

    755 Pandora Ave
    250-383-1951
    Nov 1 – Mar 31 nightly
    9pm (lights out at 10) to 6:30am
    (wakeup at 6)

  • VNFC Seasonal Shelter

    250-380-8355
    By pre-registration only Oct 1 – Mar 31
    All genders, couples welcome, no pets, shuttle service available 9pm (11pm lights out) – wake up 6am Warm meal, showers, laundry, bagged breakfast

  • Extreme Weather Protocol (EWP)

    250-896-4012 Nov 1 – Mar 31
    Extreme weather response shelters. Notice at service providers, social media, online at vewp.net

Youth Shelters

  • Out of the Rain Youth Shelter

    Shelter locations change
    250-415-3856 Youth 15-25
    Oct 15 to Apr 15 9pm-8am
    Pets allowed (refer to schedule to confirm) outoftherainvictoria.ca

  • Kiwanis Emergency Shelter

    2117 Vancouver St
    250-386-8282
    Youth 13-18
    Counsellors, meals, laundry & hygiene supplies. Youth & family mediation available. Open 24/7

Harm Reduction Resources

  • AIDS Vancouver Island – AVI

    3rd Floor, 713 Johnson St
    250-889-0268: Daily 3-10pm.
    Mobile: 250-896-AVIX (2849)
    Wed-Fri 12-4pm. Naloxone, overdose prevention, safer drug use supplies, safer sex supplies, peer support, nursing care, harm reduction counselling, and referrals.

  • AVI Westshore Health Centre

    #111-2787 Jacklin Road, Langford
    250-940-3605. Mon 1:30-6:30pm
    Tues & Thurs 9:30am-4:00pm
    Opioid substitution services (methadone and suboxone) in a low barrier setting

  • PACIFICA DOS

    826 Cormorant St
    250-356-2555
    Mon, Tues, Thur, Fri 8:30-12 & 1-4:30pm. Wed 1-4:30pm.

  • Daily Dose Society

    820 Cormorant St
    250-800-0569
    Supply distribution, Naloxone program, substitution drug therapies support, outreach & education to encourage harm reduction behaviors (adults & teens)

  • SOLID

    857 Caledonia Ave
    250-298-9497
    Mon-Fri 1-3pm. Peer support and safer substance use information.

    Outreach Downtown:

    Every morning 7:30-9:30am. Tues-Sat 5:30- 7:30pm.

    Women’s Night:

    6-8pm, last Mon of the month.

    Indigenous Women’s Action Group:

    Every Tues 3-4pm.

    Women’s HepC Group:

    Every Thursday 11am – noon. Open to all people who use(d) illicit drugs.

    Naloxone Training (drop-in):

    Wednesday 1-3pm

  • Peers

    Night Outreach:

    Government and Discovery, and on Rock Bay Ave
    250-744-0171
    Nightly 7pm-11pm.

    Drop-In Centre:

    1-744 Fairview Rd
    250-388-5325 ext 100
    Mon-Thur 11-2:30pm

  • Sobering & Assessment Centre

    1125 Pembroke St
    250-213-4444
    Open 24/7

Supervised Consumption Sites

  • The Harbour

    941 Pandora Ave
    Consumption booths, post-use areas, counselling, medical help, naloxone kits, education & support
    6:30 am – 8 pm 7 days a week

  • Rock Bay Landing (Cool Aid)

    535 Ellice Street
    Public Hours: 8 am-6 pm
    Residents: 7 am – 9 pm
    7 days a week

Substance Use Services & Support

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Seasonal and Youth Shelters below.

  • Island Health Withdrawal Management Services: 

    1125 Pembroke St
    250-213-4441. 24hr walk-in.
    Sobering & Assessment Centre: Shelter and assessment of inebriated clients.
    Recovery Addictions Support (RAS): 7 day a week program for clients new to recovery. Psychoeducational groups
    Detox: 2334 Trent Street, Short-term for acute medical withdrawal, 10 days. 250-213-4444 or by community referral. (EMP, 5th floor): 250-519-7708
    or by community referral.
    Intake/Access: 250-519-3485
    Stabilization: 250-213-4444, or by community referral.

  • Narcotics Anonymous

    24 Hr Helpline: 250-383-3553
    www.svina.ca

  • Alcoholics Anonymous
    Central Office

    24 Hr Hotline: 250-383-7744
    Office number answered Mon-Fri 9-5pm: 250-383-0415.
    www.aavictoria.ca

  • Drug & Alcohol Counselor
    Cool Aid Clinic

    713 Johnson St
    Call 250-385-1466 to make appointment.

  • Salvation Army Addictions
    Rehabilitation Centre

    525 Johnson St
    250-384-3396 to make appointment.
    Mon-Fri 8:30 – 4:30pm
    See case workers for in house support and referrals.

  • Daily Dose Society

    820 Cormorant St
    250-800-0569
    Wheels for Recorvery is a free transportation service for patients in substance use recovery needing rides to important appointments: Medical, pharmacy, detox and medication programs, social support services, correctional, food banks, family visits, etc. Get support with Social & Health
    Services Coordination and assistance in the areas of: substance use disorders daily medication programs, storage lockers, ID documents, cashing gov’t cheques, obtaining bank accounts without ID.

  • Rapic Access Addiction Clinic

    1119 Pembroke St
    250-519-3485
    M-F 9am-12pm Supports people with problematic opioid use who are ready for treatment. Accepts referrals from community providers, doctors, Island Health’s Substance Use Intake and from the hospital. Limited walk-in appointments are also available.

  • Addictions Outpatient Treatment

    2nd floor-1250 Quadra St
    250-519-3544
    Substance use services: 250-213-4444. Intake Mon-Fri 9-4pm at 1119 Pembroke St. Walk-in, self referral.

  • LifeRing

    250-920-2095
    www.liferingcanada.org

  • Umbrella Society

    901 Kings Rd
    250-380-0595
    Mon-Fri 8:30-4:30pm.

Referrals to Detox, Stabilization and Treatment available at Our Place, Cool Aid Clinic, Mustard Seed, AVI, Sandy Merriman, Peers, Rock Bay Landing & Addiction Outpatient Treatment Clinic

Food Banks

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  • St Vincent De Paul

    828 View St
    250-382-0712
    Mon-Fri 10-3:30pm. Closed from 12:30pm-1pm.

  • Salvation Army Stan Hagen Centre

    2695 Quadra St
    250-386-8521
    Mon-Fri 9-11:45am & 1-4:15pm. Emergency hamper 3x per year

  • St John the Divine

    1611 Quadra St
    250-383-7169
    Tues & Fri 10-noon.
    Closed the week after cheque issue – One food hamper per month.

  • Mustard Seed

    625 Queens Ave
    250-953-1575 ext 116
    Mon-Fri 9am-2pm. Everyone welcome. The last person seen at 1:45pm. Walk in or by appointment. ID required. 1st and 2nd Friday of the month 3-6pm by appointment only.

  • Living Edge
    Fresh Food Distribution:

    898 Royal Oak Ave 
    Tues 5-6omThur 10:30am until gone. Arrive Early. Out of Quadra Village Community Centre.

    First Baptist Church
    877 North Park St

    Wed 5-6pm

    Quadra Village Community Center 
    Thur 11am-12pm (arrive early)

    Saanich Baptist Church
    7577 Wallace Drive

    Thurs 5:30-6:30pm

    679 Goldstream Ave
    Fri 12-1pm

  • www.livingedge.ngo

24 HR Washrooms

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  • Centennial Square

    Between Pandora & Fisgard
    Behind the security desk at the bottom of the parkade.

  • Bastion Square

    On Langley St,
    between Yates St & Fort St

Free Phone

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  • Rock Bay Landing

    535 Ellice St
    250-383-1951
    7am-6pm front desk.

  • Pacifica DOS Office

    826 Cormorant St
    250-356-2555
    Mon, Tues, Thur, Fri 8:30-4:30pm, closed 12pm-1pm.
    Wed 1-4:30pm (Open all day on cheque issue day)

  • REES

    465 Swift St
    250-595-8619
    Mon-Fri 9-3:30pm.
    Closed Tues 12-1pm.

  • Bay Centre

    Lower floor
    25 cents.

  • Sandy Merriman

    809 Burdett Ave
    250-480-1408
    Drop-In: 11:30am-2pm for non-residents.
    Self-identified women.

  • Quadra Village Community Centre

    901 Kings Rd
    250-388-7696
    Mon-Thursday 9-4pm &
    Friday 9-2pm.

Laundry

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  • Rock Bay Landing

    535 Ellice St
    250-383-1951
    7 days, 6:30am-3:30pm.
    Call same day to sign up.

  • Anawim House

    973 Caledonia Ave
    250-382-0283
    Mon, Tue, Thu, Fri 10-3pm.,
    Wed. 1-4, Sat 10-2. Adults only: men and women abstinent from substances.

  • Sandy Merriman

    809 Burdett Ave
    250-480-1408
    7 days, Drop-in 11:30-2pm for non-residents.
    Self-identified women.

Storage

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  • Our Place

    919 Pandora Ave
    250-388-7112
    Day Lockers, 8-3pm.
    Closed stat holidays.

  • Rock Bay Landing

    535 Ellice St
    250-383-1951
    Day Lockers, 7am-6pm for
    non-residents.

  • City Centre Storage

    203 – 824 Johnson St
    250-384-4233
    Mon-Sat 9-4pm.
    Rates vary. No deposit
    necessary.

Foot Care

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  • Our Place Hygiene Area

    919 Pandora Ave
    250-388-7112
    Phone for availability.

  • Glad Tidings

    1800 Quadra St
    250-384-7633
    3rd Sat of each month.
    8:30am. First come first
    served.

  • Mustard Seed

    625 Queens Ave
    250-953-1575
    Footcare available on
    Tuesdays 9am to 2pm in the
    Wellness Room.

Employment

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  • Bridges for Women

    1809 Douglas St
    250-385-7410
    For women leaving abusive
    relationships.

  • Volunteer Victoria

    306-620 View St
    250-386-2269
    Mon-Fri 8:30-4:30pm.
    For volunteer work. Call for
    appointment.

  • REES – Community Casual Labour Pool

    465 Swift St
    250-388-9296
    Mon-Fri 9-3:30pm.
    Closed Tues 12-1pm.

  • John Howard Society

    2675 Bridge St
    250-386-3428
    Mon-Fri 8:30-4:00pm
    Assistance to federally released inmate adults, youth, and families with program and service such as employment, housing, mentorship, restorative justice. www.jhsvic.ca

  • Trades Labour Corporation

    2028 Douglas St
    250-386-0024
    Show up from 5:30-6:30am for work. Apply day before in person, bring ID

  • Rhino Labour

    110 – 2950 Douglas St
    250-381-0202
    Show up Mon-Fri 5:30-6am, Sat 6:30am. Need photo ID, Steal Toed boots, proof of SIN number.Fill out application day before .

  • Victoria Native Friendship Centre, CEER Program

    (Career, employment and education resources)
    231 Regina Ave
    250-384-3211

  • Victoria Literacy Connection

    306-620 View St
    250-382-6315
    Mon-Thur 9-4pm, best by appointment. Child, youth & adult programs.

  • Labour Unlimited

    1732 Douglas St
    250-386-8100
    Show up at or before 6am.

  • Work BC Employment Services Centres – GT Hiring

    201-1483 Douglas St
    250-388-0858
    102-415 Gorge Rd East
    250-388-5627
    Mon-Wed 8:30-5pm. Closes at 3pm Thur and 4:30pm Fri.

  • Salvation Army Stan Hagen Centre

    2695 Quadra St
    250-386-8521
    Mon-Fri 9-11:45am 1-4:15pm.
    Skills and computer training.

  • Island Deaf & Hard of Hearing Centre

    201-754 Broughton St.
    250-592-8144
    Employment and hearing aids services for deaf and hard of hearing seniors and adults.

  • Victoria Disability Resource Centre

    817A Fort St
    250-595-0044
    Mon-Fri 9-4pm.

Hair Cuts

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  • Our Place

    919 Pandora Ave
    250-388-7112
    Hours change, call 250-385-2454 to enquire

  • Mustard Seed

    625 Queens Ave
    250-953-1575
    Mon, Wed, Thur 10-2pm.

Computer & Internet

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  • Our Place Computer Room

    919 Pandora Ave
    250-388-7112
    7am-8pm. Opening hours depend on stat holidays.

  • Work BC Employment Service Centres – GT Hiring

    Registration required.
    Intended for job search
    activities.
    201-1483 Douglas St
    250-388-0858
    102-415 Gorge Rd East
    250-388-5627
    Mon-Wed 8:30-5pm.
    Closes at 3pm Thur and 4:30pm Fri.

  • Greater Victoria Public Library

    735 Broughton St
    250-940-GVPL (4875)
    Mon, Fri, Sat 9-6pm.
    Tues-Thur 9-9pm.
    Can get a library card to access the internet and borrow 2 items

  • Victoria Disability Resource Centre

    817A Fort St
    250-595-0044
    Mon-Fri 9-4pm.

  • Rock Bay Computer Room

    535 Ellice St
    250-383-1951
    Daily, variable hours.

  • Downtown Community Centre

    755 Pandora Ave
    250-383-0076
    Mon-Fri 8:30-11:30pm & 1:00-4:00pm. Not open Mondays and Wednesdays.

  • Quadra Village Community Centre

    901 Kings Rd
    250-388-7696
    Mon-Fri 9-3:30pm, closed Fri 1:30pm. Internet, wifi, fax and photo copy/scans, 2 computers with internet.

  • REES

    465 Swift St
    250-595-8619
    Mon-Fri 9-3:30pm.
    Closed Tues 12-1pm.

Showers

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  • Anawim House

    973 Caledonia Ave
    250-382-0283
    Mon, Tue, Thu, Fri 10-3pm., Wed. 1-4, Sat 10-2; adults only, men and women.
    For people abstinent from substances.

  • Our Place

    919 Pandora Ave
    250-388-7112
    8-3pm. Hours vary on stat holidays

  • Sandy Merriman

    809 Burdett Ave
    250-480-1408
    7 Days, Drop-In: 11:30-2:00pm.
    All other times for residents only.

  • Rock Bay Hygiene Area

    535 Ellice St
    250-383-1951
    Daily, variable hours.

Health & Dental

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Please call to confirm hours

Health

  • Cool Aid Community Health Clinic

    713 Johnson St
    250-385-1466
    Mon & Tues 9-6pm. Wed & Thur 9-8pm. Fri 9-3pm. Sat 10-2pm. Same day booking for patients only.

  • Our Place

    919 Pandora Ave
    250-388-7112
    St. John Ambulance:
    Tues 10-12pm. Minor injuries to seriously infected wounds.
    Community Acupuncture Clinic: Fri 1:30-2:30pm

  • Yates St Walk-In Clinic

    105-911 Yates St
    250-388-3080
    Mon-Thur 8:30-8pm. Fri 8:30-7pm.Sat 9-3pm. Sun 10-4pm.

  • Rock Bay Landing

    535 Ellice St
    250-383-1951
    Nurses: Wed 10-11:30am.
    Dr. Price: Mon 8:30-12pm.

  • Burnside Walk-In Clinic

    101 Burnside Rd
    250-381-4353
    Mon-Thur 7:30am-9pm. Fri 7:30-6pm. Sat & Sun 9-6pm.

  • Island Health Street Nurse

    Monday – Friday 1-4pm. For service outside these hours please call 250-361-7056.

  • Peers

    1-744 Fairview Rd

    Drop-In Wellness Clinic:

    250-388-5325 ext 100
    Bi-weekly Mon-Thur 11- 2:30pm.

    Health Support and Outreach:

    250-744-7690
    Help getting tested for, and manage, STIs. For former and current sex workers

  • STI Clinic

    1947 Cook St
    250-388-2225
    Free STI testing. Mon 10-2pm. Tues & Thur 1-4pm.
    By appointment.

  • Island Deaf + Hard of Hearing Centre

    #201-754 Broughton St.
    250-592-8144
    Employment and hearing aids services for deaf and hard of hearing seniors and adults.

Dental

  • Cool Aid Dental Clinic

    713 Johnson St
    250-383-5957
    Mon-Thurs 9-4pm – closed 1-2pm. Friday 8:30 – 3:00, closed 12:30 – 1:00 Call to make appointment

  • Pandora Dental Group

    1035 Pandora Ave
    250-385-0311
    Call to make appointment.

Pet Care

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  • Our Place

    919 Pandora Ave
    250-388-7112
    2nd Thursday of the month 8-3pm

  • Salvation Army – Stan Hagen

    2695 Quadra St
    250-386-8521 Pet food available.

Dog and cat food occassionally available at food banks and emergency shelters, ask the staff.

Thrift Stores

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  • Value Village

    1810 Store St
    250-380-9422

  • Beacon Community Services

    2676 Quadra St
    250-479-8849
    715 Pandora Ave
    250-388-3500

  • WIN Store

    795 Pandora Ave
    250-480-4006

  • Salvation Army

    525 Johnson St
    250- 384-3755
    2-990 Hillside Ave
    250-380-7717

  • St Vincent De Paul

    833 Yates St
    250-382-3213

  • Bibles for Missions

    2520 Government St
    250-361-9398

Clothing & Household Items

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  • Mustard Seed 625 Queens Ave

    625 Queens Ave
    250-953-1575
    Clothing boutique open Mon-Fri 9-11:30am & 12:30- 2pm

  • Our Place

    919 Pandora Ave
    250-388-7112
    8-3pm.

  • Quadra Village Community Centre

    901 Kings Rd
    250-388-7696
    Clothing Room: Mon-Thurs 9-12 & 1-3pm. Friday 9-1:30pm.

  • Rock Bay Landing
    Clothing Room

    535 Ellice St
    250-383-1951
    Daily, variable hours.

  • St Vincent de Paul

    828 View St
    250-382-0712
    Mon-Fri 8:30-4pm. Closed from noon-1pm. Vouchers available.

  • Salvation Army
    Stan Hagen Centre

    2695 Quadra St
    250-386-8521
    Mon-Fri 9-11:45am, 1-4:15pm.
    Emergency clothing voucher once a year & emergency household voucher once a year.

Free books available at:
Mustard Seed, Our Place Computer Room, Rock Bay Landing & Salvation Army.

Senior Services

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  • James Bay New Horizons

    234 Menzies St
    250-386-3035
    Mon – Friday: 9-4pm. Saturday 9-12pm.

  • Quadra Village
    Community Centre

    901 Kings Rd
    250-388-7696
    Senior Entitlement Service
    Mon, Weds and Thurs 9-3pm

  • Island Deaf & Hard of Hearing Centre

    #201-754 Broughton St
    250-592-8144
    Employment and hearing aids services for deaf and hard of hearing seniors and adults.

  • Silver Threads
    Saanich

    286 Hampton Rd
    250-382-3151
    Mon-Fri 8:30-4pm & Lunch 11am-1:30pm. Saturday 9-12pm with coffee service. Seniors activities and counseling.

  • Victoria

    2340 Richmond Rd
    250-388-4268
    Mon-Fri 8:30-4pm.
    Seniors activities and counseling.

  • CRISIS LINE
    1-888-494-3888

Youth Services

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  • HOUSING & SHELTER

  • Out of the Rain
    Youth Shelter

    Changing locations.
    250-415-3856
    Youth 15-25. Oct 15 to Apr 15. 9pm-8am. Pets allowed. www.outoftherainvictoria.ca

  • Kiwanis Emergency Youth Shelter

    2117 Vancouver St
    250-386-8282
    Youth 13-18. Counsellors, meals, laundry and hygiene supplies. Youth and family mediation available. Open 24/7.

  • Threshold Youth Housing

    Call 250-383-8830 or visit:
    www.thresholdhousing.ca
    Youth 16-22.

  • SUBSTANCE USE SERVICES

  • Beacon of Hope House

    525 Johnson St
    250-381-9474: Referrals and clinical counsellor.Operated by Salvation Army ARC. Male youth aged 13-18. 3 month addiction recovery and treatment residental program.

  • Umbrella Society

    901 Kings Rd
    250-380-0595
    Mon-Fri 8:30-4:30pm.
    Addiction and mental health.

  • HEALTH

  • Victoria Youth Clinic

    818 Douglas St. (3rd Floor) Outreach: 250-818-0897
    250-383-3552 .
    Mon-Thur 11-5pm. Primary health care, mental health and substance use, counseling support/care, lab and outreach services. Youth 12-24. No CareCard needed.
    www.victoriayouthclinic.ca

  • SUPPORT

  • Victoria Youth Empowerment Society

    533 Yates St
    250-383-3514
    Youth 13-19.
    Daytime Drop-in: 9-5pm. Showers, laundry, clothing and internet. Access to youth detox, outreach team, mental health liaison counselor, life skills and independent living program.
    Alliance Club: drop-in Mon-Thur 12:30pm-7:30pm with dinner served & Friday 12:30-2:30pm.

  • Burnside Gorge Community Association

    471 Cecelia Rd
    Family services: 250-388-5251

  • Sanctuary Youth Drop-In

    767 Humboldt St (church basement)
    250-385-6255
    For youth under 22 (we check for ID). Friday, Saturday, Sunday 3pm-6pm.
    Warm meals, showers, laundry and more. www.sanctuaryyouth.ca

  • Boys and Girls Club

    301-1195 Esquimalt Rd
    250-384-9133
    Mon-Thur 8:30-4:30pm. Fri 8:30-1pm.

  • Victoria Native
    Friendship Centre

    231 Regina Ave
    250-384-3211
    Youth Drop-In.
    Mon-Thur 4-8pm. Fri 2-8pm.
    Youth support workers, youth addictions and youth and family counselors available.

  • 24/7 CRISIS LINE

    1-888-494-3888

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Counselling & Support

  • Victoria Sexual Assault Centre

    201-3060 Cedar Hill Rd.
    250-383-5545
    Mon-Fri 9-5pm. Closed all stat holidays. Crisis Line: 250-383-3232
    Crisis Line for people of all genders.

  • Peers

    1-744 Fairview Rd. 250-388-5325
    Drop In Centre: Mon-Thur 11-2:30pm. Provides daily lunch, educational workshops, recreational and social activities, access
    to harm reduction supplies, support staff, computers and household and clothing items.

  • Men’s Trauma Centre

    102-1022 Pandora Ave.
    250-381-6367
    Mon-Fri 9-4pm. For men suffering from
    the effects of trauma. Victim services and counselling.

  • Society of Living Illicit Drug Users (SOLID)

    857 Caledonia Ave.
    250-298-9497
    Peer Support office hours: Mon-Fri 3pm support groups, referrals and information.

  • Island Community Mental Health

    125 Skinner St.
    250-389-1211
    Mon-Fri 9am-4:pm. Support & Employment Services.

  • Our Place

    919 Pandora Ave
    250-388-7112 or 250-385-2454: drop-in direct line.

  • Umbrella Society

    901 Kings Rd.
    250-380-0595
    Mon-Fri 8:30-4:30pm. Two supportive recovery Houses; Foundation House for men and Hudson House for women.
    Call or text.

  • Greater Victoria Police Victim Services

    250-995-7351 for referral.
    Mon-Fri 9-5pm.

  • BC Schizophrenia Society, Victoria

    941 Kings Rd.
    250-384-4225
    Mon-Fri 9-4pm.
    Client and Family Services. Peer support services, support for individuals with any mental health diagnosis and those with no diagnosis.

  • Citizens Counseling

    817A Fort St.
    250-595-0044
    Mon-Fri 9-4pm. Support for people living with disabilities.

  • Vancouver Island Persons Living with HIV/AIDS

    101-1139 Yates St.
    250-382-7927 Mon-Thur 11-4pm. Fri 11-3pm. Peer navigation, support and treatment information by and for people living with HIV/AIDS and HepC.

  • La Société francophone

    #2 -1218 Langely Street.
    250-388-7350
    Lun-Jeud 8:30 à 17, Ven 8:30 à 16.

  • Salvation Army-Stan Hagen Centre

    2695 Quadra St.
    250-386-8521 Counselling free or by donation.

  • Sandy Merriman House

    809 Burdett Ave.
    250-480-1408 Support attending appointments & helping to find a doctor. Call/drop in to make an appointment

Family Services

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  • Victoria Native Friendship Centre

    231 Regina Ave
    250-384-3211
    Family Programs. Intakes Mon-Fri 9-10:45am & 2:30-3:45pm. Community lunch on Fri 12-1pm.

  • Burnside Gorge Community Association

    471 Cecelia Rd
    250-388-5251
    Mon-Fri 9-4:30pm. Family Dinners on Thur 5pm.

  • 1Up Victoria Single Parent Resource Centre

    602 Gorge Rd East
    250-385-1114
    Mon, Tues, Thur, Fri 9-4pm. Wed 12-7pm.

  • Family Services of Greater Victoria

    1004 North Park
    250-386-4331
    1-877-386-4333
    Tues & Wed: 8:30-5pm, Thurs & Fri: 8:30-4pm. Families dealing with divorce or separation.

  • The Cridge Centre for the Family

    1307 Hillside Ave
    Line: 250 384 8058. Provides a wide-range
    of services to families, including outreach services for young parents & women fleeing violence.

  • Surrounded by Cedar

    211-1497 Admirals Rd
    250-383-2990
    Toll-free 1-855-383-2990
    Aboriginal Youth and Family Services.

  • Young Parent Support Network

    Saanich Neighbourhood Place, 3100 Tillicum Rd
    250-384-0552
    For pregnant and parenting young parents ages 13-29. Call first to see if they are on site.

  • Salvation Army Stan Hagen Centre for the Family

    2695 Quadra St
    250-386-8521
    Mon-Fri 9-11:45am,
    1-4:15pm.Counseling, emergency assistance, Christmas assistance.

  • Quadra Village Community Centre

    901 Kings Rd
    250-388-7696
    Mon – Thurs 9-4pm & Fri 9-2pm.

  • Victoria Women’s Transition House

    3060 Cedar Hill Rd. #100: 9-5pm.
    24/7 Crisis Line: 250-385-6611
    General: 250-592-2927 For self-identified women fleeing abuse.

  • Umbrella Society

    901 Kings Rd
    Call or Text:
    250-380-0595
    Mon-Fri 8:30-4:30pm.

  • Greater Victoria Housing Society

    2326 Government St
    250-384-3434
    Mon-Fri 8:30-4:30pm. Housing for low income working families.

  • Esquimalt Teen Centre

    527 Fraser St
    250 412 8523
    Free After-School Drop-In (Grades 6-8): Tues & Thur 3-5pm. Youth 13-18: Thur-Sat 7pm-10pm.

  • Her Way Home

    211-547 Michigan St
    250-519-3681
    For pregnant and early parenting women (baby under 6 months) impacted by substance use.

  • Mustard Seed-Family Centre

    3060 Cedar Hill Rd. #100: 9-5pm.
    Contact Mustard Seed Guest Services or call Family Centre at 250-220-6992. Parenting workshops, one to one supprt, community referrals, skill development opportunities. Family dinners 2nd Sun every month @5pm. Parents must be accompanied by children.

CRISIS LINE : 1-888-494-3888

Substance Use Services & Support

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  • Island Health Withdrawal Management Services: 

    1125 Pembroke St
    250-213-4441. 24hr walk-in.
    Sobering & Assessment Centre: Shelter and assessment of inebriated clients, less than 24 hours.
    Recovery Addictions Support (RAS): 7 day a week program for clients new to recovery. psychoeducational groups
    Detox: Short-term for acute medical withdrawal, 10 days. 250-213-4444 or by community referral
    Stabilization: Longer term 7-30 days. 250-213-4444, or by community referral.

  • Narcotics Anonymous

    24 Hr Helpline: 250-383-3553
    www.svina.ca

  • Alcoholics Anonymous
    Central Office

    24 Hr Hotline: 250-383-7744
    Office number answered Mon-Fri 9-5pm: 250-383-0415. www.aavictoria.ca

  • Drug & Alcohol Counselor
    Cool Aid Clinic

    713 Johnson St
    Call 250-385-1466 to make appointment.

  • Addictions Outpatient Treatment

    2nd floor-1250 Quadra St
    250-519-3544 Substance use services 250-213-4444. Intake Mon-Fri 9-4pm at 1119 Pembroke St. Walk-in, self referral.

  • Salvation Army Addictions Rehabilitation Centre

    525 Johnson St
    250-384-3396
    Mon-Fri 8:30-4:30pm. See case workers for in house support and referrals.

  • LifeRing

    250-920-2095
    www.liferingcanada.org

  • Umbrella Society

    901 Kings Rd
    250-380-0595
    Mon-Fri 8:30-4:30pm.
    Referrals to Detox, Stabilization and Treatment available at Our Place, Cool Aid Clinic, Mustard Seed, AVI, Sandy Merriman, Peers and Rock Bay Landing and Addiction Outpatient Treatment Clinic

Referrals to Detox, Stabilization and Treatment available at Our Place, Cool Aid Clinic, Mustard Seed, AVI, Sandy Merriman, Peers, Rock Bay Landing & Addiction Outpatient Treatment Clinic

ID Replacement

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  • Rock Bay Landing CSWs

    535 Ellice St
    Mon-Fri 8am-7pm. Sat 7am-5pm.
    Drop-in service, sign up and wait.

  •  Service Canada

    1401 Douglas St
    Mon-Fri 8:30-4pm.
    For proof of SIN, ID will be required: www.canada. ca/en/employment-social-development/services/sin/before-applying.html.

  • Salvation Army ARC-Case Workers

    525 Johnson St
    Mon-Fri 8:30-4:30pm.
    Will refer elsewhere.

How To:

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  • APPLY FOR INCOME ASSISTANCE

  • Rock Bay Landing CSWs

    535 Ellice St
    Mon-Fri 8am-7pm. Sat 7am-5pm.
    Drop-in service, sign up and wait.

  • Our Place Outreach Staff

    919 Pandora Ave
    250-388-7112
    9:30 – 11:30am & 1pm – 4pm.

  • APPLY FOR DISABILITY
    OR PPMB DESIGNATION

  • TAPS

    302 – 895 Fort St
    250-361-3521
    Mon 1-4:30pm.
    Tues-Thur 9:30-12,
    1-4:30pm. Fri 1-4pm.

  • REES

    465 Swift St
    250 595 8619.
    Call to double check waiting list.

  • Action Committee for People with Disabilities

    948 View St
    250-383-4105
    Assistance w/applications, & appeals for Persons With Disabilities

  • Victoria Disability Resource Centre

    817A Fort St
    250-595-0044
    Mon-Fri 9-4pm.

  • PWD/DISABILITY ENTITLEMENTS

  • Province-wide bus pass, dental, camping in provincial parks, fishing licenses, Ferry 50% off. Bus Pass Program: 1-866-866-0800,
    press 4, then press 3.  An annual transportation allowance in lieu of a bus pass is available.
  • APPLY FOR DISABILITY
    OR PPMB DESIGNATION

  • TAPS

    302 – 895 Fort St
    First come, first serve. Thur 9-11am, 1-4pm.

  • St Vincent de Paul, Social Concern Office

    828 View St
    250-382-0712
    Available at limited times of the year.

  • GET A LIBRARY CARD

  • Central Library

    735 Broughton St
    250-940-4875
    www.gvpl.ca
    Mon, Fri, Sat 9-6pm. Tues-Thur 9-9pm.
    In person – bring ID and proof of address (can get card and access internet to borrow 2 items). Sign up online for temporary account until proof of residency to show GVPL branch.

  • GET A LIFE PASS APPLICATION
    (FOR ANY REGIONAL REC CENTRE)

  • Rock Bay Landing Front Desk

    535 Ellice St
    250-383-1951

  • Our Place Outreach

    919 Pandora Ave
    250-388-7112
    9:30 – 11:30am & 1pm – 4pm.

  • GET A YMCA PASS

  • YMCA-YWCA of Greater Victoria

    851 Broughton St
    250-386-7511 Membership Assistance: Requires ID, proof of income & fill out a form for membership.

  • GET ACTIVE

  • Every Step Counts Running & Walking Group

    755 Pandora Ave
    Every Step Counts: Running and Walking Group: Tues & Thur 3-4:30pm. Wed & Fri 3:30-5pm.

  • FILE A COMPLAINT

  • BC Ombudsperson

    2nd Floor 947 Fort St.
    250-387-5855 or toll free: 1-800-567-3247
    Mon-Fri 8:30-4:30pm Investigate complaint

How to: Access Housing

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  • Pacifica Housing DOS Office

    826 Cormorant St
    250-356-2555
    Mon, Tues, Thur, Fri
    8:30am-4:30pm (closed 12-1pm). Wed 1-4:30pm. (Open all day on cheque issue day).

  • Our Place Outreach Staff

    919 Pandora Ave
    250-388-7112
    9am-11:30am 1pm-4pm

  • BC Housing Registry

    201-3440 Douglas St
    Mon-Fri 8:30-4:30pm.

  • SAFER

    Shelter Aid for Elderly Renters
    1-800-257-7756
    BC housing subsidy for working poor families.

  • RAP

    Rental Assistance Program
    1-800-257-7756
    BC Housing Subsidy for working poor families.

  • Greater Victoria Housing Society

    2326 Government St
    250-384-3434
    Mon-Fri 8:30-4:30pm. Housing for low income seniors, families, and individuals with disabilities.

  • M’akola Housing Societies

    #18-554 Goldstream Ave
    250-384-1423 Aboriginal Family Housing. Application available online: www.makola.bc.ca
    Fill out application prior to accessing services.

  • Rock Bay Landing

    535 Ellice St
    250-383-1951
    Client Service Workers. Market housing search help. Mon-Fri 8-7pm. Sat 7-5pm.

  • Victoria Native Friendship Centre

    231 Regina Ave
    250-384-3211 Housing Outreach for Aboriginal youth, singles and families, housing referrals

  • Salvation Army ARC

    525 Johnson St
    250-384-3396 Transitional housing, men 19 years and older only.

  • Island Community Mental Health

    125 Skinner St
    250-389-1211
    Mon-Fri 9am-4pm

  • Sandy Merriman House

    809 Burdett Ave
    250-480-1408
    Client Service Worker helps with looking for housing.

  • FAMILY HOUSING (ABOVE)

  • YOUTH HOUSING (ABOVE)

  • Centralized Access to Supportive Housing (CASH)

    Referrals: Pacifica DOS, Rock Bay, Friendship Centre, Salvation Army, AVI, REES, Peers, Sandy Merriman and some Island Health facilities.

Eviction and Tenancy Rights

If you are facing eviction find out about the Homelessness Prevention Fund at: www.victoriahomelessness.ca>Get Informed>Housing>HPS

  • If you have a tenancy issue go to TAPS for Tenant Advocacy:

    302 – 895 Fort St
    Mon 1-4:30pm. Tues-Thur 9:30-12pm, 1-4:30pm. Fri 1-4pm.

Or call the Residential Tenancy Branch, at 250-387-1602

Bylaws that affect you

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Streets and Traffic Bylaw

  • No camping or erecting structures on boulevards or medians at any time.
  •  Cannot sit, kneel, squat, panhandle, or lie on a sidewalk in a manner that obstructs pedestrians, at any time.
  •  Cannot obstruct a sidewalk at any time with your personal property (chattels).
  • Cannot obstruct sidewalks between 8am and 9pm in the downtown area for any reason (if panhandling downtown, you must be standing, or seated on an existing bench etc. on the sidewalk).
  • If panhandling, you cannot ask passersby more than once for money.
  • Cannot panhandle in groups of more than 2 persons.
  • Cannot solicit within 6 metres of a bank entrance, bank machine or parking ticket dispensing machine.
  • Cannot solicit from persons in passing motor vehicles.

Parks Regulation Bylaw

  • If you are homeless you can camp and erect a structure in a park from 8pm-7am during daylight savings, from 7pm-7am during the winter.
  • You cannot camp in environmentally sensitive areas, and no fires in parks unless in officially designated fire pits. Campers must use washroom facilities in parks.
  • Park offices for the City are in Beacon Hill Park, off Cook St in Park’s Yard
  • Cannot bring excess belongings into a park, only basic personal effects.
  • The city will remove any unattended belongings, at any time of day or night, which will be impounded and held for a limited duration (around 30 days).

Please call 250-361-0215 to inquire about belongings that have been removed or to ask other bylaw questions.

My Rights

  1. I can refuse to talk to police or answer their questions, unless I am in a bar or a cinema, driving a car, or they say I broke the law. In those cases I must give my name, birthdate and address, or show my ID, but I do not have to say anymore.
  2. I can say “NO” if the police ask to search me or my things. Saying “NO” does not mean I have something to hide.
  3. I can leave unless I am being detained or arrested.
  4. If I am being detained or arrested, I have a right to know why, and a right to speak privately to a lawyer – without delay – even if I can’t afford to pay.
  5. I can only be strip-searched in private and by officers of the same sex.
  6. I have a right to know a police officer’s name and badge number.
  7. I can report a police officer who abuses me, swears at me, or violates my rights.

In Crisis?:

If you require urgent emotional support, including having thoughts of suicide and other mental health issues, please call Vancouver Island Crisis Line: 1-888-494-3888.

Youth (under 25 years of age) may access youthspace.ca for online emotional support.

For other resources, including shelter availability, visit bc211.ca