‘Virtually impossible’ to reach B.C. income assistance office: advocates

Navigating the Social Development Ministry can be a challenge of the best of times…

Trying to contact income assistance offices in B.C. is an exercise in frustration for clients and those trying to help them, say advocates working with social service clients. “There have been constant problems getting through on the 1-866 number and, in the past month, it has been virtually impossible,” said Kelly Newhook, Together Against Poverty Society executive director. “They put people on hold for an hour or more and then they cut people off.”

Read the article: ‘Virtually impossible’ to reach B.C. income assistance office: advocates

Source: Times Colonist

Author: Judith Lavoie