Emergency Shelters

Emergency shelters provide immediate, overnight and temporary accommodations for anyone who is homeless or at risk of homelessness.

Below is a list of shelters and shelter details:

Arbutus (PHS Community Services Society)

Phone Number: 250-360-0093

Location: 2915 Douglas St. Victoria BC V8T 4M8

Service Description: The Arbutus Shelter is staffed 24-hours a day, seven days a week to help address the ongoing need for day-time resources by those experiencing homelessness. The shelter offers three meals a day, co-ed and women’s (trans-inclusive) sections, and emergency mats for additional shelter when available. The shelter is accessible for people with mobility needs.

My Place (Our Place)

Phone Number: 778-265-0809

Location: 1240 Yates St

Service Description: 24/7 transitional home. Waitlist now open, an application form must be completed by a health/social service agency worker and signed by the person asking to be put on the waitlist, email beckyc@ourplacesociety.com for a copy of the form.

Our Place Shelter at First Metropolitan United Church

Phone Number: 250-388-7112, ext 222.

Location: 932 Balmoral Rd Service

Description: Overnight shelter site with mats on the floor. Open 7:30 PM to 7 AM only. Sign Up: Sign up for the waitlist for a mat between 7:00 am and 8:30 pm. Sign up directly by using the intercom at 919 Pandora, or if you have a worker they can sign you up by calling the Our Place front desk (250-388-7112, will need to give your first and last name). Check-in: 8:00 – 8:30 PM, anyone who has been assigned a mat should have checked in.
NO storage for belongings – keep your belongings with you at your mat overnight.

Next Steps Transitional Shelter (Victoria Cool Aid Society)

Phone Number: 250-381-2159 Location: 2317 Dowler Pl, Victoria

Service Description: Next Steps Transitional Shelter provides a more home-like environment for shelter guests making progress to get their lives back on track. Cool Aid’s staff help tenants find permanent homes and employment, learn financial and life skills, provide mentorship, and provide physical and mental health care. Referrals: Contact Next Steps to request intake form. Referral must come from an agency, no self-referrals.

Rock Bay Landing (Victoria Cool Aid Society)

Phone Number: 250-383-1951

Location: 535 Ellice Street

Service Descriptions: Provides men and women with storage, showers, laundry, computers, meals, and rooms for group work, education & counseling. We offer 84 shelter beds + 23 transitional rooms for residents working to be permanently housed. Sign up: Call the shelter or ring the front door buzzer in the morning to ask if there are available spaces and put your name on a list.

Salvation Army ARC

Phone Number: 250-384-3396

Location: Addictions and Rehabilitation Centre (ARC), 525 Johnson Street

Service Description: Offers 21 temporary beds and 78 transitional housing beds and support services, including drug and alcohol recovery, for men. Not wheelchair accessible. Sign Up: Call or buzz the front door to speak with a caseworker from Monday – Friday, 8 AM to 4 PM.

Women Shelters

Sandy Merriman House (Victoria Cool Aid Society)

Phone Number: 250-480-1408

Location: 809 Burdett Avenue

Service Description: Emergency shelter for 25 women who are homeless. Inclusive definition of “woman” & “female”, welcome to trans women, gender fluid and non-binary people. Guests receive safe shelter, meals, laundry & showers, support, referrals, and advocacy, plus essentials including menstrual supplies, harm reduction and clothing.

Victoria Women’s Transition House

Phone Number: 24/7 Transition House Crisis Line, 250-385-6611

Service Description: Safe and supportive accommodation for up to 30 days for women with or without children, who are currently experiencing intimate partner violence and abuse. Sign Up: Access by calling the 24/7 Transition House Crisis Line found above.

  • Our Place Seasonal Shelter

    First Met United Church,
    932 Balmoral Ave
    250-388-7112
    7:30pm-6:30am
    Inquire at 919 Pandora front desk

  • Cool Aid Temporary Shelter

    755 Pandora Ave
    250-383-1951
    Nov 1 – Mar 31 nightly
    9pm (lights out at 10) to 6:30am
    (wakeup at 6)

  • Extreme Weather Response (EWR)

    To be updated

  • Out of the Rain Youth Shelter

    Shelter locations change
    250-415-3856 Youth 15-25
    Oct 15 to Apr 15 9pm-8am
    Pets allowed (refer to schedule to confirm) outoftherainvictoria.ca

  • Kiwanis Emergency Shelter

    2117 Vancouver St
    250-386-8282
    Youth 13-18
    Counsellors, meals, laundry & hygiene supplies. Youth & family mediation available. Open 24/7

For more information:

For more services and information, visit BC211 and click on the topic ‘homelessness’. 

You can also view their full list (PDF) of Victoria Shelters.

Can’t find what you’re looking for? List of additional community resources and contacts:

If you urgently require assistance, please call Vancouver Island Crisis Line: 1-888-494-3888 for people in emotional crisis, including suicideand mental health issues.Youth may access youthspace.ca for online emotional support for youth under 25 years.

In Crisis?:

If you require urgent emotional support, including having thoughts of suicide and other mental health issues, please call Vancouver Island Crisis Line: 1-888-494-3888.

Youth (under 25 years of age) may access youthspace.ca for online emotional support.

For other resources, including shelter availability, visit bc211.ca